Non-emergency transport engagement event

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Non-emergency transport engagement event

1.30pm, Thursday 11 November 2021

Non-emergency transport engagement event

NHS England and NHS Improvement published the outcome of a review into Non-Emergency Patient Transport Services (NEPTS). The review's final report sets out a new national framework for NEPTS, with the aim of ensuring that services are consistently responsive, fair and sustainable. 

The first component of the new national framework is a commitment to update the national guidance on eligibility. This commitment responds to the concerns raised by the patient groups and others during the review process that access to NEPTS is inconsistent between areas. 

NHS England and NHS Improvement have therefore developed updated national eligibility criteria and we are now consulting on adopting these criteria. Alongside the opportunity to have your say via the online consultation, NHS England and NHS Improvement are holding four engagement workshops. 

These workshops provide an opportunity for you to directly have your say on the proposed criteria and will broadly focus on the same lines of enquiry as those in the consultation. 

Discussion topics:

  • 19 October 2021 - Medical need, haemodialysis patients, cognitive and sensory impairment.
  • 28 October 2021 - Defining mobility and impairment and escorts and carers
  • 4 November 2021 - Other transport options, wider support and safeguarding 
  • 11 November 2021 - Health inequalities and implementation approach.


Session Times

Discussion topic

Other transport options, wider support and safeguarding