Covid-19 update

If you have been contacting individuals directly within the CCG; note that due to the Covid-19 situation and changes in people’s roles, they may no longer be the most appropriate person to contact in the first instance.

NCL-issued laptops sent out to GP practices in the last year alongside the Windows Virtual Desktops are supported by the NCL GP service desk only.

Please contact the NEL CSU GP IT service desk for all your other IT support needs.

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Contacts 

• NEL CSU GP IT service desk
• Support for NCL issued laptops and Windows Virtual Desktops
• Support for HealtheIntent and Health Information Exchange

NEL CSU GP IT service desk

t: 020 3688 1414
e: nelcsu.gpservicedesk@nhs.net
w: crc.nelcsu.nhs.uk/MSMSelfService/

Project request form (PRF) queries

e: gpitprojects@nelcsu.nhs.uk

Escalations

For open calls

Escalations Team  
e: NELCSU.Escalations@nhs.net 

Escalations and complaints

Tomi Somolu, NCL GP IT Support Manager
t: 020 3688 1419
e: tomi.somolu@nhs.net

Amir Rahman, NCL GP IT Support Manager
t: 020 3688 1401 
e: amir.rahman@nhs.net 

Nezila Nazimuddin, NCL Senior GP IT Facilitator
t: 0203 688 1413
e: Nezila.Nazimuddin@nhs.net

Asim Khan, senior GP IT manager 
t: 020 3688 1415 
e: asim.khan3@nhs.net 

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Support for NCL issued laptops and Windows Virtual Desktops

NCL CCG has implemented new IT support including access to laptops and software.

See Downloads for the following guides:

• Primary Care laptop guide
• Primary Care laptop FAQs
• Windows Virtual Desktop Environment (WVD) user guide
• ISOSEC virtual Smartcard guide

Opening hours Monday to Sunday: 9am-5pm
t: 020 3688 1881 > option 1
e: nclccg.gpsupport@nhs.net

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Support for HealtheIntent and Health Information Exchange

Please note: the HealtheIntent and Health Information Exchange programmes have dedicated service desk provision for all queries on

• access requests and issues
• usage reports
• data issues
• processing of subject access requests.

e: nclccg.digitalhelpdesk@nhs.net