Covid-19: Website and answerphone messages for vax enquiries

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Please find available below website and answerphone message templates to help manage patient queries around vaccination and booster appointments.

NCL CCG would like to thank practice staff for their continued hard work in delivering both excellent patient care and the vaccination programme. 

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We are still open and here for you. We are continuing to provide services as we have been doing throughout the Covid-19 pandemic.

Please do not call your GP surgery about vaccines or boosters. We will contact you. You can find more information about where to get your vaccine and booster at www.northcentrallondonccg.nhs.uk/my-health/covid-19/walk-in-vaccination-clinics, or you can call 119. 

If you would like advice on minor illnesses, you can visit your local pharmacy which can offer clinical advice and over-the-counter medicines, or go online to seek NHS advice at www.nhs.uk.

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Thank you for calling [name] practice, our opening hours are [00:00 – 00:00].

We cannot answer Covid-19 vaccine enquiries or manage vaccination bookings on this number. For the latest information on Covid-19 and to book your vaccination appointment please visit www.nhs.uk or call 119. 

If you have an urgent medical problem and you’re not sure what to do you can also call the NHS on 111, or go online to seek NHS advice at www.nhs.uk

If you would like advice on minor illnesses, you can also visit your local pharmacy, who can offer clinical advice and over-the-counter medicines.

Expiry date: Feb 14th, 2022