How to make a complaint about an individual patient’s care
If a GP wants to make a complaint or raise a concern about the care of an individual patient they raise it with the provider concerned, via their PALS department.
What to do if a patient wants to complain about the care they have received
Encourage patients to make a formal complaint directly to the provider, via PALS. Raising a formal complaint ensures that the provider follows the complaint process within a set timeframe. Providers are required to analyse and review their formal complaints and to report the actions they have taken to improve outcomes.
Complaints contacts for Camden's main providers: find others on the relevant provider website.
UCLH e: firstname.lastname@example.org or telephone the complaints department on 020 3447 7413e: email@example.com
RFH e: firstname.lastname@example.org: email@example.com
GOSH e: firstname.lastname@example.org or telephone the complaints department on 020 7813 8402
Whittington Hospital e: whh-tr.WhittHealthPALS@nhs.net or telephone the complaints department on 020 7288 5551
Camden and Islington Foundation Truste: email@example.com or telephone the department on 020 3317 7102
Tavistock & Portmane: firstname.lastname@example.org or telephone the department on 020 8938 2406.If you wish to raise a concern regarding the Gender Identity Service, please telephone the service on 0208 938 7590
CNWLe: email@example.com or telephone the Patient Feedback and Complaints Service on 0300 013 4799
St. Mary’s Hospital (Imperial College Healthcare NHS Trust) e: firstname.lastname@example.org
If the patient needs help in making a complaint, they should contact the commissioned advocacy service Voiceability