How to make a complaint about an individual patient’s care
If a GP wants to make a complaint or raise a concern about the care of an individual patient they raise it with the provider concerned, via their PALS department.
What to do if a patient wants to complain about the care they have received
Encourage patients to make a formal complaint directly to the provider, via PALS. Raising a formal complaint ensures that the provider follows the complaint process within a set timeframe. Providers are required to analyse and review their formal complaints and to report the actions they have taken to improve outcomes.
Complaints contacts for Camden's main providers (find others on the relevant provider website):
UCLH e: firstname.lastname@example.org or telephone the complaints department on 020 3447 7413e: email@example.com
RFH e: firstname.lastname@example.org e: email@example.com
GOSH e: firstname.lastname@example.org or telephone the complaints department on 020 7813 8402
Whittington Hospital e: whh-tr.WhittHealthPALS@nhs.net or telephone the complaints department on 020 7288 5551
Camden and Islington Foundation Trust e: email@example.com or telephone the department on 020 3317 7102
Tavistock & Portman e: firstname.lastname@example.org or telephone the department on 020 8938 2406.If you wish to raise a concern regarding the Gender Identity Service, please telephone the service on 0208 938 7590
CNWL e: email@example.com or telephone the Patient Feedback and Complaints Service on 0300 013 4799
St Mary’s Hospital (Imperial College Healthcare NHS Trust) e: firstname.lastname@example.org
If the patient needs help in making a complaint, they should contact the commissioned advocacy service Voiceability