Bright Start Family Support

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We offer family support services for children 0-5 and 5-19 ranging from advice and guidance to having an allocated family support practitioner who can assist with more complex family situations. Families will see the same trained family worker at home or in community locations, in the day or evening.

There is a range of support available to families in Islington. Perhaps they need help or advice with parenting, employment and benefits, family conflict, early learning and education for their children or they just want a friendly chat.

Eligibility criteria



  • with a child under the age of 19
  • who live in Islington or are temporarily housed in another borough


Bright Start Family Support has a wide scope but may not be the right service for some families. When it is not the right service, people will be helped to use a more appropriate service.

How to refer

The following clinicians can refer to this service: GPs

EMIS form

Referral methods: EMIS managed referral

A referral form can be found in ISL EMIS under
ISL global documents > Paediatric >  Islington's Children Services - Request for service form

Email the form using your email account.


Please note: Bright Start Family Support is a consent-based service so to enable better engagement, please discuss the referral with the family prior to submitting.



Families with children aged 0-5

Contact family support surgeries on 020 7527 8376

Family engagement workers are available to talk over the phone on Monday, Wednesday and Friday, 9am-12pm. If lines are busy, leave a message and we will call you back.

Families with children aged 5-19

Please call the Bright Start Family Support helpline on 020 7527 4343 Family support practitioners are available Monday to Friday, 9am to 5pm or email and we will respond as soon as possible. Depending on your needs, we may be able to provide immediate advice and guidance over the phone or discuss longer-term support for you and your family.


t: family support surgeries (0-5yrs): 020 7527 8376 / bright start family support helpline (5-19yrs): 020 7527 4343