Check-in and Chat Plus Peer Support Service

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Under Review — this page was due to be reviewed by 01/10/2021. The information shown here may be outdated.

Tailored support for shielded individuals who are at risk of loneliness as a consequence of self-isolation and who may need additional support with companionship and wellbeing support and signposting. 

This is a peer-support role, provided by Responders with an enhanced DBS certificate. Responders are receiving additional training to provide regular telephone support and a ‘listening ear’ to people who have been shielding or experiencing challenges as a result of COVID-19.

The support that Check-in and Chat Plus volunteers provide does not replace treatment/intervention by medical professionals, but instead, it provides:

  • companionship – forming a relationship of mutual support and understanding
  • support – pointing to resources that help with mental health first aid
  • check-in – to help clients identify activities and support that they can access
  • listening ear – encouraging the client to talk about their experiences.

Support will be delivered to a client by the same volunteer for a duration of 10 weeks, with three calls taking place each week.

Eligibility criteria


  • people shielding or experiencing challenges as a result of COVID-19


  • individuals with high support needs

How to refer

The following clinicians can refer to this service: GPs


Patients can self-refer by telephone. 

t: 0808 196 3646