Diabetes Patient Helpline

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NHS England and NHS Improvement have commissioned a dedicated diabetes helpline to support patients living with diabetes during the Covid-19 pandemic. 

Advisers will be able to provide clinical guidance on a range of topics, including:

  • hypoglycaemia and hyperglycaemia
  • missed injections 
  • sick day rules

The helpline is staffed by diabetes-trained healthcare professionals and is designed to provide clinical advice for adult, insulin-treated people with diabetes who require immediate clinical advice and are unable to access routine care as a result of Covid-19. The service is not a replacement for the routine care patients would normally receive from their usual care team.

Eligibility criteria


  • adult diabetics
  • treated with insulin
  • unable to access normal care during Covid-19


  • children and young people
  • non-insulin dependent diabetics

How to refer


The helpline can be accessed Monday to Friday from 9am-6pm, via the Diabetes UK’s support line.

t: 0345 123 2399

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Last updated: Apr 7th, 2021
Review date: May 18th, 2021