Diabetic Acute Foot Service: RFH

NCL Wide
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Service update

The Diabetic Acute Foot Service at the Royal Free Hospital remains open and is continuing to see diabetes patients with limb and life-threatening foot conditions, during the Covid-19 outbreak.

Service description

Podiatry service for patients with acute diabetic foot disorders. 

Patients should present to A&E for triage. If they attend out of clinic hours they will be booked to the service the next day, unless systemically unwell.

A specialist podiatrist will assess, treat and refer the patient to the correct foot care pathway.

Virtual consultation support and advice phone line

The Royal Free podiatry team is also offering virtual consultation support and an advice phone line for NCL primary and community care health care professionals (HCPs) to support management of patients with foot conditions that do not threaten life or limb.

How to use the service

  • HCPs can call the podiatry service, known as the acute foot video hotline, directly for clinical advice on t: 020 7794 0500 ext 34546, ask switchboard to bleep 71 2317
  • HCPs can request a video consultation with a podiatrist during a face-to-face appointment with a patient (patient video consent required) on the RF website (see External links)
    • click “Start Video Call”
    • select waiting area “Podiatry”
    • for first name, put “CLINICIAN’S NAME” + “GP” or “HCP”
    • accept the terms and conditions
    • click "Continue", and "Start Call"
    • click "Allow Access"
    • you will be in a virtual queue and a podiatrist will join you.

The hotline service is available Monday to Friday, 8.30am-4pm, and Saturday to Sunday, 9am-12pm.

Eligibility criteria


Patient has diabetes and:

  • hot, swollen foot
  • foot infection (sepsis, cellulitis)
  • new foot ulceration
  • sudden onset of foot pain
  • burn to the foot
  • gangrene
  • puncture wound.


  • non-diabetes patient
  • routine nail care
  • routine callus/corn removal
  • missed routine community podiatry appointment 
  • systemically unwell (should attend A&E who can call podiatry to attend if a foot problem or see on ward if patient admitted)
  • critical ischaemia.

How to refer

The following clinicians can refer to this service: GPs

Editable PDF / Word document Download Form

Referral methods: Email

GPs are encouraged to complete the referral form and send by email.
e: rf-tr.rf-podiatryfax@nhs.net

Patients should present directly to A&E for triage (see How to self refer for further detail).


Patients can self-refer by attending RFH A&E.

Patients should present directly to A&E for triage; if out of clinic hours they will be booked to the service the next day (unless systemically unwell).

Opening hours: Monday to Friday, 8.30am-4.30pm (last patient 3.30pm), and Saturday to Sunday, 9am-12.45pm (last patient 11:30am).

t: 020 7794 0500 bleep 2317

e: rf-tr.rf-podiatryfax@nhs.net


External Links