Floating Support Services: Outreach Barnet

Barnet
Add to CPD

What is floating support?

The short term service provides housing-related support to all adults in the community. It aims to enable people to sustain their tenancy or home and reduces the need for more intensive support at a later stage. The service also aims to help people maintain their independence and encourages people to settle back into the community and promotes self-reliance.

Changes to floating support service providers

Following recent procurement, Genesis Housing Association has been appointed as the new lead provider of Outreach Barnet, in partnership with Homeless action in Barnet.  The re-designed floating support service started on 1 July 2014.

What will the new service deliver?

The service will be offered on a short-term basis across all housing tenancies and deliver a preventative service to people living in the community.   They may be living in Barnet or in temporary accommodation outside the borough that has been arranged by the Council or Barnet Homes.

The new service is summarised below

  • Instead of two separate contracts, we now have a single contract; OUTREACH Barnet, which will cover generic floating support and specialist mental health component for people within in-patient mental health wards and recovery centres. The generic contract will also provide support to people with mental health problems who are not in hospital.
  • Targeted and focused support over a shorter period - up to 4 months (instead of 6 months) for the generic service and up to 9 months for the specialist mental health component, but customers who require the service again following a period of support, can ask for further support and self-refer for the service.
  • More support for carers – supporting carers and the person they care for to maintain their accommodation during times of crisis whilst promoting independence and empowerment and preventing needs from escalating.
  • Development of an outcomes based specification in consultation with stakeholders, with the intention of working collaboratively with the successful bidder and customers to co-produce the final service.

How to refer

The following clinicians can refer to this service: GPs, Nurses,

Directly by email

referrals@outreachbarnet.org.uk

e: referrals@outreachbarnet.org.uk

Outreach Barnet will accept referrals from health and social care professionals, a wide range of community organisations and se;lf-referrals directly from individuals who require the service. All
completed referral forms must be sent to referrals@outreachbarnet.org.uk Timescales for Outreach Barnet to deal with referral:

The person referred will be contacted within 1 working day to arrange an initial appointment, and, wherever possible, needs, vulnerability and risk assessments will be conducted within 5 working days of the referral being received.

Arrangements for assessment and support to urgent/crisis referrals will be made as appropriate so that support can commence within 24 hours.

An acknowledgement of the referral will be provided to the referring agent within 1 working day, and the referring agent will be notified of the outcome of assessment within 1 working day of the assessment having been completed.

Referrals received will be reviewed daily and, after assessment, referrals will be allocated for support daily as vacancies on the service become available.

Letter

Referral methods: Email

Outreach Barnet will accept referrals from health and social care professionals, a wide range of community organisations and self-referrals directly from individuals who require the service.  All completed referral forms must be sent to referrals@outreachbarnet.org.uk  Timescales for Outreach Barnet to deal with referrals 

  • The person referred will be contacted within 1 working day to arrange an initial appointment, and, wherever possible, needs, vulnerability and risk assessments will be conducted within 5 working days of the referral being received. 
  • Arrangements for assessment and support to urgent/crisis referrals will be made as appropriate so that support can commence within 24 hours.
  • An acknowledgement of the referral will be provided to the referring agent within 1 working day, and the referring agent will be notified of the outcome of assessment within 1 working day of the assessment having been completed. 
  • Referrals received will be reviewed daily and, after assessment, referrals will be allocated for support daily as vacancies on the service become available.