Age UK Islington: Navigation Service

Add to CPD
Upcoming Review — this page is due to be reviewed by 09/02/2022. The information shown here may be outdated.

The Age UK Islington Navigation Service is Islington’s principal social prescribing connector service. The navigators provide enhanced signposting through their up-to-date knowledge of available local services, ensuring access to these services in order to promote patients/service users’ independence through improved availability of information and support linked to personal goals. 

What do navigators offer?

The navigators are highly skilled professionals with backgrounds in a range of social and community care services (mental health, drug and alcohol services etc). They offer eight to 10 weeks of directly supported case management, using an asset based approach to help service users develop knowledge, skills and confidence to maintain their independence and improve their quality of life.

Navigators represent, advise and support professionals and patients about the range of non-traditional services that are available to people aged 16+ who are either registered with an Islington practice or live within the borough. 

AGE UK Islington is commissioned by Islington CCG to provide 6 navigators plus a navigation manager.

Navigators can refer to the following non-traditional services: 

  • specialist advice (housing, money, benefits, legal)
  • befriending
  • support groups (dementia, counselling, MS)
  • volunteering roles
  • neighbourhood resources (library, fire service, parks)
  • religious and spiritual resources
  • circles of support
  • leisure (sports/fitness/arts)
  • clubs and activities (day centres, community activities, self-run groups)
  • organised groups (circles of support)
  • peer matching - matching similar people together to support each other and develop less artificial support networks
  • peer mentoring - via volunteers to help get people out and about trying new things.

Navigators can provide the following:

  • offer advice and support to understand and access non-traditional services to individual cases
  • attend health professional team meetings to offer information and advice on what non-traditional providers offer and make the necessary referrals
  • attend local events and offer information and advice to people living in Islington
  • help people with goal planning when managing their long-term health conditions
  • enhanced signposting
  • limited case management for hard-to-engage people
  • create a directory of all non-traditional services that is available to professionals
  • identify gaps in services
  • link into Enablement services to offer volunteer mentors and support
  • assistance with personal health budgets.

Eligibility criteria


Any Islington resident aged 16+ 

How to refer

The following clinicians can refer to this service: GPs, Nurses

Directly by telephone

Patients can self-refer by email, telephone or visiting the Age UK Islington Office.

t: 0207 281 6018




External Links