NCL Acute Covid-19 Remote Support Service

NCL Wide
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This service offers clinical support to primary care GPs and 111 through remote telephone triage (there will be no face-to-face at either site in this phase).

The service operates from Monday to Friday for practices and accepts referrals from 10am to 6.30pm. The service also operates on Saturday and Sunday from 10am to 7.30pm offering support to 111 and EAS.

The service DOES NOT offer: 

  • home visiting
  • Covid-19 testing 
  • an oxygen saturation probe on a practice’s behalf 
  • ongoing remote monitoring of patients

See Downloads for the NCL primary care clinical guide during Covid-19 document.

Single point of access for secondary care referrals

This service also takes referrals from EDs and other secondary care teams to on-board patients to the Covid oximetry@home pathway.

  • The referring clinician will explain the pathway to the patient and provide them with a pulse oximeter and give safety netting advice.
  • For patients referred during the week, the Covid service will carry out a warm handover back to their home practice and the patient will be followed up as normal.
  • For patients referred over the weekend, the Covid service may need to carry out an initial check-in with the pathway if this falls at the weekend.

To facilitate this, the service may book patients in for a check-in with a clinician at their practice using the 111 booking slots in each practice. If this happens, the service will let you know as part of their handover. 

Acute medical physician support for Covid

Acute medical physician advice is available through Consultant Connect (8am-8pm, seven days a week). To speak to a senior clinician in acute medicine from UCLH call 020 7870 1245.


Eligibility criteria


  • patients registered with an NCL GP or currently residing within NCL


  • practice referrals that have not already had remote assessment by a practice GP

How to refer

The following clinicians can refer to this service: GPs

EMIS form

Referral methods: Email

  1. Complete the EMIS referral form called NCL COVID-19 Service Referral Form.
  2. Complete ALL sections of the form and in particular, confirm that the patient has given consent and provide your direct contact details (e.g. mobile telephone number) so that the service’s GP can speak to you (usually within two hours).
  3. Email the referral form to 

Where to find the forms

The forms can be found in your local EMIS global document library systems > COVID-19

In Camden: If the form is not available within your EMIS system, download it from the Camden EMIS Forms page (If you have any issues please contact GPIT helpdesk:

Editable PDF / Word document

Complete the referral form and send by email.