NHS Complaints Advocacy

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POhWer provide help to use the NHS complaints process, which covers all NHS-funded treatment, including dentists, pharmacists, opticians, if the NHS has provided this service to you.

The service is free, confidential and independent to the NHS.

Eligibility criteria


POhWer can:

  • give you an opportunity to speak confidentially to someone who is independent of the NHS
  • take time to listen to your experience
  • talk to you about what support you need to make your complaint
  • give you information about the different ways that you can raise your concerns
  • help you to think about what you would like to achieve from your complaint
  • help with writing letters of complaint
  • attend meetings with you to support you with your complaint

POhWer cannot:

  • investigate your complaint
  • support you with a complaint about something that happened more than 12 months ago, unless you have only just found out that something went wrong or you have a good reason for not complaining sooner. This is because the NHS regulations say you should complain within 12 months
  • support you with a complaint about private health care
  • support you to complain about a medical professional’s fitness to practise
  • give you medical or legal advice

How to refer

The following clinicians can refer to this service: GPs

Directly by telephone
Editable PDF / Word document Download Form

Referral methods: Email

Complete referral form and send by email.

e: LondonIHCAS@pohwer.net

Self-referral Download Form

Complete referral form and send by email.

e: londonihcas@pohwer.net