Social Care Direct

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Under Review — this page was due to be reviewed by Wednesday, 02 February 2022. The information shown here may be outdated.

The Integrated Social Care Direct team is the first point of contact for all professionals and partner agencies, meaning there is only one route into Adult Social Care.

The Social Care Direct team handle the following:

  • All telephone, email, post and fax contacts
  •  London Ambulance Service and London Fire Service referrals 
  • Merlin’s
  • GP referrals
  • In and out of Borough hospital discharges.

How to refer

The following clinicians can refer to this service: GPs, Nurses

Editable PDF / Word document Download Form

Referral methods: Email

All email referrals should be made using the new Professional Referral form to ensure the team has the right information to quickly and effectively triage referrals. If you have any questions about referrals please contact Social Care Direct team. 

Please send completed forms to the Integrated Social Care Direct team’s secure email address: